What is your return policy? We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return, provided the item is unused, unworn, in its original packaging, and includes all tags. Proof of purchase is required.
How do I start a return? To initiate a return, please contact us at info@venturesoptics.com. We will provide instructions on how and where to send your package. Do not send items back without prior approval.
What items are not eligible for return? Sale items and gift cards cannot be returned.
Who covers the return shipping costs? Customers are responsible for covering the return shipping costs.
What if my item is damaged, defective, or incorrect? Please inspect your order upon delivery. If there are any issues, contact us immediately at info@venturesoptics.com, and we will work to resolve the problem.
Can I exchange an item? Yes! To exchange an item, return the original item for a refund, and once the return is accepted, place a new order for the item you want.
Do you offer refunds? Yes, once we receive and inspect your return, we will notify you of the approval status. If approved, you’ll be refunded to your original payment method within 10 business days.
How long does it take to process a refund? Refunds are typically processed within 10 business days after we receive and inspect your return. Please note that your bank or credit card company may take additional time to post the refund.
What should I do if my refund hasn’t arrived after 15 business days? If you haven’t received your refund within 15 business days of approval, please contact us at info@venturesoptics.com.
Can I return an item without contacting customer service first? No, you must contact us at info@venturesoptics.com to request a return before sending any items. Returns sent without prior approval will not be accepted.
Choosing a selection results in a full page refresh.
